Effective Date: 05-12-2023
Welcome to The Learn and Grow ("we,"
"us," or "our"). This Refund Policy outlines the terms and conditions
for requesting and receiving refunds for courses or services offered on
the Platform. By accessing or using the Platform, you agree to comply
with this Refund Policy.
1. Refund Eligibility:
a. 30-Day Refund Period: You are eligible for a refund within 30 days from the date of purchase or enrollment in a course.
b. Unused Access: Refunds are only applicable if you have not completed or accessed the course content.
2. Refund Process:
a. Refund Request: To request a refund, contact our support team at [contact@learnandgrow.com] within the 30-day refund period.
b. Provide Information: When requesting a refund, please provide your name, email address, course details, and the reason for the refund.
c. Verification: We may request additional information to verify your eligibility for a refund.
3. Refund Decisions:
a. Approved Refunds: If your refund request is approved, we will process the refund within 10 working days to the original payment method.
b. Denied Refunds:
Refunds may be denied if you have accessed a significant portion of the
course content or if the request falls outside the 30-day refund
period.
4. Course Termination by The Learn and Grow:
a. Course Changes: In the event that a course is modified, discontinued, or unavailable, you may be eligible for a refund at our discretion.
5. Exceptional Circumstances:
a. Medical Emergency:
If you experience a medical emergency preventing course completion,
contact us with supporting documentation for possible consideration.
6. Contact Us:
If you have questions about this Refund Policy or need assistance with a refund request, please contact our support team at [contact@learnandgrow.com].
Last Updated: 05-12-2023